Privacy Policy
Last updated: 2026-10-21
Who we are
neesh Inc. is the data controller for information collected through the neeshinc.ca website and the data processor for information processed through AskBase on behalf of your organisation. Write to us at hi@neeshinc.ca.
Information we collect
We collect information in two contexts:
- Marketing site (neeshinc.ca): your name and email, and anything else you write, when you book a meeting through the Cal.com calendar on our contact page or email us. Like any website, it is also delivered by a host that receives each request: Cloudflare, which hosts this site, receives your IP address, the page you ask for, the page you came from and your browser's user agent. Mail to hi@neeshinc.ca is received by Cloudflare Email Routing and forwarded to our inbox. Opening the contact page makes your browser request the Cal.com calendar, so Cal.com receives your IP address and browser details whether or not you book. We run no analytics: browsing the site sets no analytics cookie and we keep no record of your visit. See our Subprocessors page.
- AskBase platform: account credentials (email, organisation name), documents you upload, queries you submit, and usage metadata (response times, query counts, storage consumed). This data is processed under your organisation's Data Processing Agreement.
How we use your information
- To deliver and improve the AskBase service
- To manage your subscription and send billing-related communications
- To respond to support requests
- To detect and prevent security incidents
- To comply with legal obligations
We do not sell, rent, or share your personal information with third parties for marketing purposes. We do not use your documents or queries to train AI models.
Sub-processors
We use third-party services to deliver AskBase. A full list is available on our Subprocessors page. Key processors include AWS (hosting), Anthropic and OpenAI (AI inference), and Stripe (payments).
Data retention
Account data is retained for the duration of your subscription plus 30 days after termination (export window). Query logs are retained for 90 days by default. Document embeddings are retained until you delete the source document.
Your rights
Under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws, you may request access to, correction of, or deletion of your personal information. EU and UK residents may also exercise rights under the GDPR via our DPA.
To exercise any right, contact us at hi@neeshinc.ca.
Security
We use industry-standard security practices including encryption in transit (TLS 1.2+), encryption at rest, and role-based access controls. For details, see our Security page.
Changes to this policy
We will notify you of material changes via email to the account billing contact at least 30 days before they take effect.
Contact
neesh Inc. · Canada
hi@neeshinc.ca